How to make a complaint about the DVLA medical assessment process

DVLA Medical - Timescale

Convicted Driver Insurance
Stephfan said:
I received my letter today from the DVLA in which I need to sign an send back authorizing them to contact my GP

I've have also spoken to my GP and they have said they will contact me before filling out any forms or questionnaires which is helpful.

Who knows how long it will take from here on ?
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I received a letter from the DVLA telling me they were contacting my GP, I wasn't asked to give written permission. This was in 2021, so I don't know if they have changed their procedures.

In my opinion this will simply delay the process further.
 
Luna2000 said:
I received a letter from the DVLA telling me they were contacting my GP, I wasn't asked to give written permission. This was in 2021, so I don't know if they have changed their procedures.

In my opinion this will simply delay the process further.
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I gave permission for them to contact my GP at my CDT medical it was on form I had to fill out.
 
I have just called DVLA- they said my form had been passed to the medical team when I called two weeks ago, then today when I spoke to them after a 40 minute wait the person said she had just passed it through now and not to bother calling back for a couple of weeks as it was unlikely anything will change soon. My ban is up at the beginning of January and would really like to get this sorted, it’s so frustrating. Please does anyone have any good news/messages of hope? It feels like my life is on hold.
 
Jools said:
I have just called DVLA- they said my form had been passed to the medical team when I called two weeks ago, then today when I spoke to them after a 40 minute wait the person said she had just passed it through now and not to bother calling back for a couple of weeks as it was unlikely anything will change soon. My ban is up at the beginning of January and would really like to get this sorted, it’s so frustrating. Please does anyone have any good news/messages of hope? It feels like my life is on hold.
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4 weeks ago I was told all my forms were with the medical department. Busy making a decision regarding a medical. My ban is up 8th December. And yesterday they tell me it hasn’t been looked at yet. They’ve had a month to look at it. They just say they are snowed under. It’s a waste of time calling the lying is innate to the dvla
 
Coostietightner123 said:
4 weeks ago I was told all my forms were with the medical department. Busy making a decision regarding a medical. My ban is up 8th December. And yesterday they tell me it hasn’t been looked at yet. They’ve had a month to look at it. They just say they are snowed under. It’s a waste of time calling the lying is innate to the dvla
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So annoying! Do you think calling them to chase up helps at all?
 
Jools said:
I have just called DVLA- they said my form had been passed to the medical team when I called two weeks ago, then today when I spoke to them after a 40 minute wait the person said she had just passed it through now and not to bother calling back for a couple of weeks as it was unlikely anything will change soon. My ban is up at the beginning of January and would really like to get this sorted, it’s so frustrating. Please does anyone have any good news/messages of hope? It feels like my life is on hold.
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If this is your application form and you are HRO, then sorry, the news is not good in the sense that you will not get your licence back in January. You have still to go through your Medical, then they will probably write to your GP, and this all takes time.

I applied on the 15th July 2021 and received my licence back on 10th February 2022 for a ban that expired on 12th October 2021.

But I would keep calling because, as you have discovered, they are 'economical with the truth.'
 
Dave999 said:
Hi it usually takes 2/3 weeks to get the medical letter. Then you book it then after the medical add another 1/6 weeks, to get your results it’s 10 working days to 30 days. Then if they need to contact your gp add another 30 days to get it filled in sent back and scanned. Then they wanted another medical so that was 2/3 weeks for appointment then, 20 days. Make sure your fees are correct as this added another 20 days to my wait after passing my medicals.
5th may medical
28th may letter writing to gp
July got letter saying I needed another medical for urine
July 25th medical
August 14th had letter saying I sent 65 instead of 95 so I had to send the extra 20 by post
It took 3 weeks for them to receive it and scan it on
September I had my license back.
My ban was up in April.
This forum was a great help any questions on your medical I would be more than willing to advise you what I went through as you feel helpless. This process is long and though.
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Why would they need a urine check?
Have you told you GP or DVLA that you take drugs or smoke cannabis?
 
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