How to make a complaint about the DVLA medical assessment process

DVLA Medical - Timescale

Convicted Driver Insurance
Hi Guys

I applied for my licence on Thursday 29th September and noticed they have cashed the cheque in today.
From your experiences how long after the cheque has been cashed did you get your medical letter?

Many thanks
 
Lipgloss15 said:
Hi Guys

I applied for my licence on Thursday 29th September and noticed they have cashed the cheque in today.
From your experiences how long after the cheque has been cashed did you get your medical letter?

Many thanks
Click to expand...
Just for some insight, I submitted my forms with postal order, 22/09/2022.
They hadn’t scanned everything onto the system until a week ago.
Still waiting for a DVLA medical letter. I’ll be ringing them today for an update. I also had to complete a D4 as I’m an HGV driver, so this may have prolonged the process somewhat.
 
Coostietightner123 said:
Just for some insight, I submitted my forms with postal order, 22/09/2022.
They hadn’t scanned everything onto the system until a week ago.
Still waiting for a DVLA medical letter. I’ll be ringing them today for an update. I also had to complete a D4 as I’m an HGV driver, so this may have prolonged the process somewhat.
Click to expand...
Thanks for your reply Coostietightner, wish there was some way we could track our application online, instead of trying to chase them vias phone. Doesn't help with the postal strikes atm either ugh.
 
Last edited:
Licence was revoked in Sept 2019 after being on a medical licence already and then having to seek help with alcohol dependency. I'm onto my 2nd round of application. Sent application on 20th February and I've just had my medical on the 17th October ( I think they lost my application in cyber space). I have quarterly chats with my doc about how I'm doing and still not drinking. My last CDT was 0.5%.
What I'm concerned about are these LFTs. My doctor won't just do LFTs to show I'm not drinking so in December 2018 I lied and said I was concerned about the pain in my liver having recently been diagnosed with alcoholism. My LFT was great considering. So I only have 1 LFT on record and I hear people being denied licences for not having enough LFTs. My last licence was granted with 1 LFT and I'm in regular contact with my doctor. Will they deny my licence this time?? I've been sober 3 years now ...
 
Jeremy321 said:
Licence was revoked in Sept 2019 after being on a medical licence already and then having to seek help with alcohol dependency. I'm onto my 2nd round of application. Sent application on 20th February and I've just had my medical on the 17th October ( I think they lost my application in cyber space). I have quarterly chats with my doc about how I'm doing and still not drinking. My last CDT was 0.5%.
What I'm concerned about are these LFTs. My doctor won't just do LFTs to show I'm not drinking so in December 2018 I lied and said I was concerned about the pain in my liver having recently been diagnosed with alcoholism. My LFT was great considering. So I only have 1 LFT on record and I hear people being denied licences for not having enough LFTs. My last licence was granted with 1 LFT and I'm in regular contact with my doctor. Will they deny my licence this time?? I've been sober 3 years now ...
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*Edit- sorry.. I had the LFT in December 2019 not 2018
 
Lipgloss15 said:
Thanks for your reply Coostietightner, wish there was some way we could track our application online, instead of trying to chase them vias phone. Doesn't help with the postal strikes atm either ugh.
Click to expand...
Ha, yeah….but if they make it possible for us to track progression of our application, therefore by default see exactly what they are up to? That would open up a whole new can of worms lol. We’d know which box sets they were watching at home and stuffing there faces with Pringles etc (other crisps are readily available).
It would introduce a whole new level of accountability that they would just not be comfortable with. So sadly I don’t think that will ever happen.
 
Coostietightner123 said:
Ha, yeah….but if they make it possible for us to track progression of our application, therefore by default see exactly what they are up to? That would open up a whole new can of worms lol. We’d know which box sets they were watching at home and stuffing there faces with Pringles etc (other crisps are readily available).
It would introduce a whole new level of accountability that they would just not be comfortable with. So sadly I don’t think that will ever happen.
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Yes very true ha! Oh well, ill keep fingers crossed we get our medical letter soon! :D
 
Lipgloss15 said:
Hi Guys

I applied for my licence on Thursday 29th September and noticed they have cashed the cheque in today.
From your experiences how long after the cheque has been cashed did you get your medical letter?

Many thanks
Click to expand...
Hi it usually takes 2/3 weeks to get the medical letter. Then you book it then after the medical add another 1/6 weeks, to get your results it’s 10 working days to 30 days. Then if they need to contact your gp add another 30 days to get it filled in sent back and scanned. Then they wanted another medical so that was 2/3 weeks for appointment then, 20 days. Make sure your fees are correct as this added another 20 days to my wait after passing my medicals.
5th may medical
28th may letter writing to gp
July got letter saying I needed another medical for urine
July 25th medical
August 14th had letter saying I sent 65 instead of 95 so I had to send the extra 20 by post
It took 3 weeks for them to receive it and scan it on
September I had my license back.
My ban was up in April.
This forum was a great help any questions on your medical I would be more than willing to advise you what I went through as you feel helpless. This process is long and though.
 
Dave999 said:
Hi it usually takes 2/3 weeks to get the medical letter. Then you book it then after the medical add another 1/6 weeks, to get your results it’s 10 working days to 30 days. Then if they need to contact your gp add another 30 days to get it filled in sent back and scanned. Then they wanted another medical so that was 2/3 weeks for appointment then, 20 days. Make sure your fees are correct as this added another 20 days to my wait after passing my medicals.
5th may medical
28th may letter writing to gp
July got letter saying I needed another medical for urine
July 25th medical
August 14th had letter saying I sent 65 instead of 95 so I had to send the extra 20 by post
It took 3 weeks for them to receive it and scan it on
September I had my license back.
My ban was up in April.
This forum was a great help any questions on your medical I would be more than willing to advise you what I went through as you feel helpless. This process is long and though.
Click to expand...
Did they ask for the tenner you owe or just give up?
 
Dave999 said:
Hi it usually takes 2/3 weeks to get the medical letter. Then you book it then after the medical add another 1/6 weeks, to get your results it’s 10 working days to 30 days. Then if they need to contact your gp add another 30 days to get it filled in sent back and scanned. Then they wanted another medical so that was 2/3 weeks for appointment then, 20 days. Make sure your fees are correct as this added another 20 days to my wait after passing my medicals.
5th may medical
28th may letter writing to gp
July got letter saying I needed another medical for urine
July 25th medical
August 14th had letter saying I sent 65 instead of 95 so I had to send the extra 20 by post
It took 3 weeks for them to receive it and scan it on
September I had my license back.
My ban was up in April.
This forum was a great help any questions on your medical I would be more than willing to advise you what I went through as you feel helpless. This process is long and though.
Click to expand...
Hi Dave

Thanks so much for your reply.
 
Dave999 said:
Hi it usually takes 2/3 weeks to get the medical letter. Then you book it then after the medical add another 1/6 weeks, to get your results it’s 10 working days to 30 days. Then if they need to contact your gp add another 30 days to get it filled in sent back and scanned. Then they wanted another medical so that was 2/3 weeks for appointment then, 20 days. Make sure your fees are correct as this added another 20 days to my wait after passing my medicals.
5th may medical
28th may letter writing to gp
July got letter saying I needed another medical for urine
July 25th medical
August 14th had letter saying I sent 65 instead of 95 so I had to send the extra 20 by post
It took 3 weeks for them to receive it and scan it on
September I had my license back.
My ban was up in April.
This forum was a great help any questions on your medical I would be more than willing to advise you what I went through as you feel helpless. This process is long and though.
Click to expand...
Any idea why they sent you for a second medical first have heard of that happening cheers
 
Hi i can finally share my completed timeline:

DVLA wrote to me end of Jan to say I could reapply.
Medical booked for 25th March. (I had stopped drinking 7th Feb '22)
Ban was up April' 22.
Received cdt result 0.6.
In May DVLA wrote to GP as I ticked yes to mental health on the questionnaire at medical.
June 10th received letter from dvla to say licence refused as my doctor said i had a history of alcohol dependence in the last 6 years. They check 6yrs for dependence & 3yrs for misuse.
From June to Sept was gathering evidence to disprove my doctors tick in that box. My doctor finally sent a letter 29th Sept to retract his opinion.
21st October phonecall to say licence issued till 70.

I did continue and still am with no alcohol and had two lfts with my gp.
 
123red said:
Did you tell the gp you consume cannabis? Was your first letter for drugs or cdt test?
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Hi I had a urine test for the DVLA on 01/08/2022.



After not receiving my results after 2months and phoning countless times. They have now told me when I phoned today, that they have sent a letter out to my house an I need to sign it to authorize them to contact my GP. I have not received this letter yet but what more could they possibly want. I relapsed abit too. An now it just even more annoying having to wait again!!



Does anyone know what to expect from the authorized letter onwards??

Will they ask me to another test ??

Does this mean I have failed??
 
Stephfan said:
Hi I had a urine test for the DVLA on 01/08/2022.



After not receiving my results after 2months and phoning countless times. They have now told me when I phoned today, that they have sent a letter out to my house an I need to sign it to authorize them to contact my GP. I have not received this letter yet but what more could they possibly want. I relapsed abit too. An now it just even more annoying having to wait again!!



Does anyone know what to expect from the authorized letter onwards??

Will they ask me to another test ??

Does this mean I have failed??
Click to expand...
This sounds as if it is a drug test and not a CDT test. When you say you relapsed a bit, did you do this just before the sample was taken? Also, did you inform your GP that you had relapsed?

They will check with your GP and ask them to go back 6 years to determine if you are an addict or an alcoholic.

Ask the DVLA to re-send the letter and then contact your GP and speak with them.

I am also surprised that the you need to sign a specific letter as for my 2 CDT tests I didn't do this prior to them contacting my GP.
 
Luna2000 said:
This sounds as if it is a drug test and not a CDT test. When you say you relapsed a bit, did you do this just before the sample was taken? Also, did you inform your GP that you had relapsed?

They will check with your GP and ask them to go back 6 years to determine if you are an addict or an alcoholic.

Ask the DVLA to re-send the letter and then contact your GP and speak with them.

I am also surprised that the you need to sign a specific letter as for my 2 CDT tests I didn't do this prior to them contacting my GP.
Click to expand...
I released after the sample was taken.. yhh it was a drugs test
 
Does anyone know how long it takes once gp sends back information to dvla for them to then make a decision and for license to be issued?
 
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